A 500-analyst SOC on your endpoints.
Managed Detection & Response, delivered through one of the largest dedicated MDR teams in the industry. We deploy it, tune it, and own the relationship. They watch it 24/7/365.
The cheapest cybersecurity hire you can make is one you don't have to interview, train, or replace.
MDR — Managed Detection & Response — is the difference between owning an alarm system and owning an alarm system connected to a manned monitoring station. The technology (EDR/XDR) is the same. What MDR adds is humans: experienced threat hunters watching your environment 24 hours a day, every day, across seven global SOCs in Australia, India, the UK and Ireland, and North America.
For a small or mid-sized Ottawa business, hiring even one Tier 2 SOC analyst means a six-figure salary, benefits, vacation coverage, and the certainty that you'll be hiring again. MDR is that capability, billed per-endpoint, with no resignation letter.
Why Sophos MDR, specifically
4UIT is a Sophos Partner. We chose Sophos MDR because it has one of the largest MDR teams in the industry — 500+ cyberthreat specialists across seven global SOCs — backed by Sophos X-Ops, the threat-research arm whose SophosLabs intelligence is widely cited across the industry.
The numbers that matter, per Sophos's published material: 38-minute average threat response time, a contractual 60-minute response SLA on 90% of high-severity cases (per the Sophos MDR Service Description), and full incident response included — analysts don't just call you and hang up, they take action under a pre-agreed authorisation matrix you sign with us up front.
What 4UIT does, what Sophos does
4UIT is your operator: we scope, deploy, tune, integrate with your stack, manage the policies, run the monthly health review, and own the customer relationship. Sophos is the 24/7 watch: their analysts triage every alert, hunt proactively for what didn't fire an alert, and engage on incidents.
You have one phone number — ours. Behind that number is a 500-analyst team that never sleeps. That's the deal.
What's covered
Endpoints, servers, M365, Google Workspace, firewalls, cloud workloads (AWS/Azure/GCP), identity providers (Azure AD, Okta), and network telemetry. Sophos MDR ingests from third-party vendors too — if you have an existing SentinelOne or CrowdStrike deployment we don't need to rip it out to layer MDR on top.
Common questions.
What's the real difference between MDR and SIEM?
A SIEM is a tool that collects logs and shows you alerts. MDR is humans watching those alerts (and a lot more) and taking action on them. A SIEM without MDR is a smoke detector with no fire department.
How much does MDR cost?
Per-endpoint, monthly. For a 25–50 user Ottawa business, expect somewhere in the range of a junior salary divided by twelve. We quote based on endpoint count, server count, and what telemetry sources are in scope.
Do I need MDR if I have cyber insurance?
Increasingly, yes — your insurer is asking for it on renewal. Most 2025 cyber policies in Canada now require MDR or 24/7 SOC coverage to maintain cover at competitive rates. We can review your renewal questionnaire with you.
Will Sophos analysts contact us during an incident?
For low/medium events, you'll see them in the daily report. For high/critical, you and 4UIT get a phone call. Containment actions follow a pre-agreed matrix you sign with us — we tune that during deployment based on your business hours and approval chain.
How is this different from your Managed IT plan?
Managed IT is the IT department — patching, backups, support, vendor wrangling. MDR is the security operations layer that watches the IT department's environment 24/7. Most customers buy them together. They can be bought separately.
Ready to make your IT boring?
20-minute call. No deck, no pressure. We listen, then propose.
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