IT for places where people live.
Resident records, family communications, nurse-call integrations, building-wide WiFi for 80–200 residents. We design IT around the rhythm of retirement-home operations — not the other way around.
A retirement home is a hospital, an apartment building, and a community centre on the same network. We design accordingly.
4UIT supports retirement residences, assisted-living facilities, and small long-term care operations across Ottawa & Gatineau on stacks including PointClickCare, Yardi, Eldermark and Rockford. We integrate with nurse-call systems, fall-detection, access control, and IP camera systems where present, and design building-wide WiFi that handles 200 residents on family video calls without dropping the resident-care VLAN.
What residences actually need
WiFi that covers every room. Concrete walls, four floors, residents who want to FaceTime their grandchildren. We do real RF surveys, deploy enterprise-grade access points (Ubiquiti, Aruba, Cisco Meraki), and segment resident WiFi from clinical and administrative networks. PCI-segmented if you process payments at the desk.
EHR/EMR uptime. PointClickCare and similar systems are mission-critical to charting and medication administration. Patching scheduled for low-impact hours, backups every hour, monthly restore drill. When the EHR is down, medication isn't safely administered — we treat that timeline.
Family communication that's secure. Encrypted email for clinical updates to families, SMS notification systems where appropriate, video-call infrastructure on common-area kiosks for residents who want it but don't have devices. All consent-managed, all logged.
Resident-Wi-Fi support. A surprising amount of our day-to-day support in retirement homes is helping residents with their own devices — phone setup, Bluetooth hearing-aid pairing, "why won't Netflix work." We handle it kindly and quickly, because the families notice.
RHRA & regulatory
The Retirement Homes Regulatory Authority (RHRA) standards and Ministry of Long-Term Care expectations drive specific requirements: secured medication records, audit logging on resident files, PHIPA-aligned data residency. Our stack is designed to make those audits routine.
The Ottawa specifics
We work across the NCR with private retirement residences, faith-based residences, and small LTC operations. Same-day on-site for clinical-impact issues. We're polite to residents, kind to families, and unflappable when the third resident this week wants help with their iPhone.
Common questions.
Do you support PointClickCare specifically?
Yes — it's the most common stack in our retirement-home customers. We handle the network requirements (latency, bandwidth, segmentation), the device side (workstations, tablets, MAR carts), and the integration with whatever else is in the building. The PCC backend is hosted by PCC; we make sure your side is healthy.
How does resident WiFi support work?
We deploy enterprise APs sized for the building, separate the resident SSID from clinical/admin traffic, and provide tier-1 support for residents on their own devices via a posted help line. Common requests: phone setup, password reset, Bluetooth hearing-aid pairing, TV streaming setup.
What about families wanting video calls with residents?
We can deploy common-area kiosks for residents without their own devices, configure secure video-call links that don't require account creation, and handle the consent / scheduling workflow with your activities staff. Several of our customers found this essential during 2020–22 and kept it as a permanent service.
Is the network ready for emergency situations?
We design for it. Generator-backed networking equipment in the main IDF, UPS coverage for critical workstations (med room, nurses' station), cellular failover if the primary internet drops. We test annually.
What about admission and discharge workflows?
Admission: account provisioning, MAR setup, family-portal credentials, device assignment. Discharge: secure data archival, account deactivation, equipment return logging. We document the workflow with your administrator and execute it with one ticket.
Ready to make your IT boring?
20-minute call. No deck, no pressure. We listen, then propose.
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