IT for the dental chair, not the help-desk hold queue.
Patient management, imaging, sterilisation tracking, payments — all of it dependent on IT that nobody in the operatory has time to think about. We run the stack so the chair runs.
Two hours of downtime in a dental practice is a $4–8K day. We treat your network like an operatory: clean, sterile, ready when the patient sits down.
4UIT supports dental clinics across Ottawa & Gatineau on practice management systems including Dentrix, ClearDent, AbelDent, Tracker, Power Practice and Maxident. We integrate with imaging stacks (Dexis, Carestream, Planmeca Romexis, Sirona Sidexis), and intra-oral camera vendors. Our backups are PHIPA-aware: patient data stays in Canadian-region storage, encrypted at rest, with documented retention.
What dental clinics actually need
Boring imaging. Imaging workstations go down between patients, not during. We monitor the imaging gateway, watch for full disks (the silent killer of every imaging system), and pre-stage replacements before failure.
Backups that survive ransomware. Ransomware actors target dental and medical clinics specifically — they know you'll pay because the alternative is canceling tomorrow's schedule. Our 3-2-1-1 immutable backups are restored monthly, in a sandbox, with the result emailed to you.
PHIPA-friendly email. Encrypted patient communications via M365 with sensitivity labels, DLP rules so a misdirected chart doesn't leave the tenant, and DMARC so attackers can't spoof your clinic to your patients.
Networks designed for the operatory. Patient WiFi separated from clinical VLAN. Imaging traffic prioritised so a guest doing a 4K stream in the lobby doesn't slow your CBCT capture.
The Ottawa specifics
We respond on-site across the NCR — Centretown, Glebe, Westboro, Kanata, Orléans, Barrhaven, Gatineau. Same-day for clinical-impact issues. We hold spare imaging-spec workstations at our Ottawa office for emergency swap-outs.
Compliance & RCDSO
Our security stack — MDR, immutable backup, MFA-everywhere, DNS filtering, encrypted email — is built to satisfy RCDSO record-keeping standards and current PHIPA practice expectations. We keep documentation that survives an audit; you keep your insurance renewal questionnaire answers easy.
Common questions.
Do you support our specific practice management software?
Likely yes — we work across Dentrix, ClearDent, AbelDent, Tracker, Power Practice and Maxident. If you're on something else, mention it on your brief and we'll tell you honestly whether we're the right fit.
What happens if our imaging server fails on a Tuesday morning?
Same-day on-site response across the NCR. We hold spare imaging-spec workstations at our Ottawa office for swap-out. Restore is from immutable backup; typical RTO 2–4 hours for a single workstation, longer for a full server depending on size.
Are you PHIPA-compliant?
PHIPA compliance is the clinic's responsibility, not the vendor's — but our stack is designed to make it easy. Backups stay in Canadian-region storage, email encryption is on by default, MFA is required, audit logs are retained for the period your custodian agreement specifies.
How does ransomware insurance affect us?
Insurers are tightening renewal requirements every year. MDR or 24/7 SOC, immutable backup, MFA everywhere, and EDR are now standard asks. We help you fill out the renewal questionnaire honestly — and our stack covers all four.
What's the typical setup cost for a 5-chair clinic?
Depends on what's already in place. For a clinic on relatively current hardware: a discovery audit (free), then per-month managed IT plus per-endpoint security. Hardware refreshes are quoted separately. We're transparent on numbers — book a brief and we'll show you.
Ready to make your IT boring?
20-minute call. No deck, no pressure. We listen, then propose.
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