Eight things. Done properly.
Four practices you buy monthly, four you buy as projects, and a security stack that sits underneath all of them. No packages, no tiers with names, no “solutions” that turn out to be a slide.
The whole list, on one page.
Ongoing operations are billed monthly and scoped in a contract. Projects and repair are quoted per piece of work. Most clients start with one and add the other later.
| Service | What it covers | Best fit |
|---|---|---|
| 01Managed IT | What it coversHelpdesk, patching, monitoring, backups, Microsoft 365 administration and vendor wrangling — one flat monthly fee with scope in the contract | Best fitTen or more staff, no internal IT, tired of being the person who resets passwords |
| 02Cybersecurity | What it coversSix layers deployed as one engagement — perimeter, DNS, email, identity, endpoint and recovery. Sophos MDR available as a staffed 24/7 tier | Best fitAnyone holding client data, or filling in a cyber-insurance questionnaire |
| 03Cloud & Microsoft 365 | What it coversTenant hardening, Entra ID and conditional access, Intune device management, licence right-sizing, migrations | Best fitTenants set up years ago and never revisited, or a move off an old server |
| 04Backup & Disaster Recovery | What it coversImmutable off-site copies, quarterly restore testing, an agreed recovery sequence and written evidence | Best fitAnyone who has never actually restored from their backup |
| 05Web Design | What it coversBusiness sites, booking forms, online ordering and card payments, built and kept running by the people who answer the phone | Best fitNo website, or one nobody has owned since the day it launched |
| 06SEO | What it coversYour Google map listing, pages written around what customers actually search for, and the technical work that decides whether Google can read the site | Best fitA business nobody finds when they search for what it does |
| 07Local SEO | What it coversYour Google Business Profile, the map box, reviews, and getting your name, address and phone consistent everywhere they appear | Best fitA shop, clinic or trade that customers find by searching nearby |
| 08Computer Repair | What it coversLaptops, desktops and Macs. Free diagnostic, fixed quote, most repairs same or next business day | Best fitOne broken machine — walk-in or on-site, business or personal |
Also here, and often the right answer on their own: IT support when you need hands rather than a contract, small business IT support when a 5–50 person company needs the whole floor put under it, and IT consulting when you need a decision made before anyone touches anything. Deciding between them is covered in the guide to outsourced IT in Ottawa and twelve questions to ask any provider.
The security stack isn’t a service.
It is the layer every engagement runs on. Individually these are products; together, operated by one team, they are a position.
The full stackEDR / XDR
Behavioural detection on every endpoint and server. Catches a legitimate tool being used illegitimately, which is what signature antivirus misses.
MDR
Sophos analysts behind that telemetry, 24/7, with pre-agreed authority to isolate a host at 3am rather than email you about it. Priced per endpoint.
Email Gateway
Filtering ahead of the inbox, impersonation checks, and SPF, DKIM and DMARC actually enforced rather than merely published.
Firewall
Managed perimeter with rules that get reviewed, firmware that gets patched, and logs that are retained long enough to be useful after an incident.
DNS Filtering
Bad domains never resolve — on the office network and on the laptop in an airport. The cheapest layer, and the one most often missing.
If this is you, start here.
Nobody needs all six on day one. These are the five conversations we actually have, and where each of them tends to begin.
Nobody owns IT
It has fallen to whoever is least busy. Start with Managed IT and give it one owner.
An insurer is asking
The questionnaire wants MFA, EDR and tested backups. Start with a security review.
A backup failed
Or nobody has ever tested one. Start with a recovery review — we test what you already own.
Microsoft 365 is a mess
Licences drifting, sharing wide open, set up years ago. Start with a tenant review.
A process is costing hours
Double entry between two systems that were never introduced. Start with web & software.
Then call and describe it. Twenty minutes on the phone sorts out which of these it actually is faster than any page can — and if the honest answer is that you do not need us yet, we will say so.
Start with the conversation.
Twenty minutes, no deck. We listen, then propose — and tell you which parts you do not need.